Welcome to AAA Leak Finders Inc., specializing in pool and spa leak detection and repair. This Privacy Policy explains how we collect, use, and protect our customers’ personal information. Our commitment to your privacy is paramount as we provide you with exceptional service.
1. Information Collection
We collect information necessary to carry out our services, which includes:
- Personal Details: Name, contact information, and address.
- Property Information: Details about the pool/spa and its location.
- Payment Information: Details necessary for payment processing (we do not store credit card information).
2. Use of Information
The information we collect is used for:
- Scheduling and providing our services.
- Processing payments.
- Communicating with you about our services.
- Enhancing our service offerings.
3. Sharing of Information
Your privacy is important to us:
- We share information only with our technicians as necessary for service provision.
- We do not sell or share your information with third parties for marketing purposes.
4. Data Security
We are committed to protecting your information:
- We implement physical, electronic, and managerial procedures to safeguard your data.
- Access to personal information is limited to authorized personnel.
5. Customer Access and Control
You have control over your information:
- You may request access to or correction of your personal information.
6. Service Guarantees and Procedures
- We guarantee our pipe repairs for one year.
- We guarantee to find the leak, or there’s no charge.
- Detection fees do not include the cost of repairs.
- Structural leaks (e.g., in walls or steps) are typically repaired within the same day, ensuring your pool is operational within 6-8 hours.
- Repairs generally cost between $25-$100, with the pool/spa often usable on the same day, within 6-8 hours of the repair.
- We respect your schedule: Morning appointments are set between 10 am and 12 pm, and afternoon appointments are between 2 pm and 4 pm.
- Your presence is not required for the service, but payment arrangements and property access must be organized in advance, especially in gated communities.
7. Changes to the Privacy Policy
We may update this policy from time to time:
- Any changes will be posted on our website and effective immediately.